Privacy policy
This policy explains, in plain terms, what personal information PSK Immigration collects, why, who it is shared with, how long it is kept and how to exercise your rights. It complies with Québec's Act respecting the protection of personal information in the private sector (Law 25). The French version prevails in case of discrepancy.
Who we are
PSK Immigration is a firm of regulated Canadian immigration consultants located at 1540 Côte-Vertu Blvd. in Montréal. This policy applies to our websites and pages, our forms, our phone, text and email exchanges, our consultations and the files you entrust to us.
Person in charge of personal information
For any question, access request or complaint about your personal information, contact our person in charge:
Paulins Ketchate, person in charge of the protection of personal information
PSK Immigration, 1540 Côte-Vertu Blvd., Montréal, Québec H4L 1Z8
Email: support@pskimmigration.com (subject “Privacy”)
Phone: 514-334-8338, Monday to Friday, 8 a.m. to 5 p.m.
Information we collect
When you fill out a form: your name, phone number, email (optional), the situation that brings you to us, whether you are in Canada, any deadline, and your answer about the consultation fee. On www.pskimmigration.com, the contact and assessment forms collect your name, email, phone (contact form), subject, the service you need and your message.
During a call, a consultation or the preparation of your file: the information needed for your immigration matter, such as your identity, your status in Canada, your immigration documents, your education and work history, your family and financial situation and, depending on the file, sensitive information such as an asylum narrative, health information or criminal history. Calls received through our Google ads may be recorded for quality and follow-up purposes.
Automatically, during your visit: the landing page, the source of the visit (for example a Google or Facebook ad, with its “utm” parameters and the gclid or fbclid click identifiers) and, only if you accept them, data from the measurement tools described below (IP address, device and browser type, pages viewed).
We only collect the information needed for the purposes listed below.
Why we use it
- To call you back and check whether we can help.
- To schedule your consultation, confirm it and send you reminders.
- To assess your situation, prepare and file your applications with IRCC, Québec's Ministry of Immigration, Francization and Integration (MIFI) or the Immigration and Refugee Board (IRB), and follow up on your file.
- To bill our services and keep our accounts.
- To meet our legal and professional obligations, including those of the College of Immigration and Citizenship Consultants (CICC).
- To measure which ads and pages work, if you have accepted the measurement tools.
We never sell or rent your personal information. We make no decision based exclusively on automated processing.
Your consent
By ticking the box on the form, you agree that we may contact you by phone, text and email about your request. For sensitive information, we ask for your express consent when your file is opened.
You may withdraw your consent at any time by writing to our person in charge or by replying “STOP” to a text. Withdrawal may prevent us from continuing certain services; we will tell you if so.
Our services are intended for adults. Information about a person under 14 is only collected with the consent of their parent or guardian.
Transfers outside Québec
Some of our providers store data outside Québec, including elsewhere in Canada and in the United States. Before any such transfer, we assess whether the information will receive adequate protection, and we govern the transfer by contract, as required by law.
How long we keep it
| Information | Period |
|---|---|
| Form request, no file opened | 24 months after the last contact, then destroyed or anonymized |
| Client file | At least 7 years after the file is closed, as required by CICC rules |
| Invoices and payments | 6 years after the end of the tax year, as required by tax laws |
| Measurement tool data | According to provider settings, at most 14 months for Google Analytics |
At the end of these periods, information is securely destroyed or anonymized.
How we protect it
Access to your file is limited to the team members working on it. We use accounts protected by passwords and two-factor authentication, encrypted connections and locked premises. Our employees are bound by confidentiality.
If a confidentiality incident presents a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned, and we keep a register of incidents.
Your rights
At any time, you may ask us:
- to access the information we hold about you and obtain a copy;
- to correct it if it is inaccurate, incomplete or ambiguous;
- to withdraw your consent or stop receiving our communications;
- to stop disseminating information or to de-index a link about you, where the law allows;
- to receive the information you provided to us in a structured, commonly used technological format.
Write to our person in charge. We reply within 30 days. Access is free; reasonable fees may apply for transcription or reproduction, and we will tell you first. We may ask you to confirm your identity.
If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec: cai.gouv.qc.ca, 1 888 528-7741.
Emails and texts
We write to you about your request or your file. Every promotional email contains an unsubscribe link, and you can reply “STOP” to a text to stop receiving them. Your request is processed promptly, and no later than 10 business days.
Changes
We may update this policy. The effective date is shown at the top of the page. If there is a significant change, we will announce it on this page and, if you are a client, by email.